RETURN POLICY

You are welcome to lodge a return request within 14 days of your parcel being received. Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. 

Houston West does not cover the shipping cost for returning an item back to our warehouse, located in CALIFORNIA, USA. We recommend using a traceable service to reduce the risk of lost parcels.

To make a return please visit our Returns Portal.

TRY ON POLICY

All FULL PRICED items purchased on Rue Stiic are valid for our TRY ON POLICY. Purchase up to 700USD of FULL PRICED items from Rue Stiic Online and request a return for the styles that weren't quite right within 14 days of receiving them.

• FULL PRICED pieces that are posted back to us unworn within 14 days of receiving them are eligible for a refund. (Item must be posted within 14 days of receiving your order, any items posted outside of this timeframe will be rejected)
• Full-priced items purchased with a welcome code are eligible for the same returns procedure as full-priced goods. 
• Please note when requesting a refund, a $10 fee will be deducted from your return total, for any orders that received FREE SHIPPING (This is the cost of shipping the item/s out to you). 
• Promotional and Sale items are eligible for the TRY ON POLICY, however will be accepted for a CREDIT only (this includes discount codes with the exception of welcome codes).
• You are responsible for return shipping costs unless otherwise stated.

All refunds will be given once the goods have been received back at our office and examined. Refunds will account for goods purchased only. The customer is responsible for return shipping unless otherwise stated. Orders placed over 700 USD are NOT valid for our TRY ON POLICY, a credit note will instead be issued should you wish to return any items. 

Rue Stiic has the right to decline the return if the item/s has/have not been received in the original condition. Item/s that have been worn or are damaged or altered due to not following product care guidelines will not be accepted and returned to the customer.

Store credits will never expire and can be used on anything online, including sale items. Store credits cannot be used together with other discount codes on our system, if you are wanting to use your credit note with another discount code please email us at hola@ruestiic.com and we will be able to help you manually process your order. 

PROMOTIONAL CODES
Items purchased during a promotional sale where a discount has been applied at checkout (manually or automatically), can only be returned for an online store credit or exchange. 

WELCOME CODE
Full-priced items purchased with a welcome code are eligible for the same returns procedure as full-priced goods. Sale items purchased with a welcome code are eligible for the same returns policy as sale items.

FAULTY GOODS

All items are checked prior to dispatch and best measures are taken to ensure safe delivery, however if you do receive faulty goods please contact our customer care team immediately at tbd.

In your email, please ensure that you include your order number and a photo of the fault. Please return the item in a sanitary condition. Once the item has been deemed faulty by our customer care team, the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.

INTERNATIONAL ORDERS

If you refuse a shipment from Houston West or your package is returned from customs, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Houston West. This amount will be deducted from your store credit. 

PRODUCT INFORMATION

All of our pieces are soft washed and hot washed as part of the manufacturing process. This prevents shrinkage for your future washes. Never hot wash or use a tumble dryer for your Rue Stiic pieces.

Our raw hems are made with the intention to fray and soften with each wash. Simply trim the threads to your liking. All raw hems are security stitched so need to worry about losing length.

We want you to be sure of what you are buying. If you require any further information on any of our products (e.g. measurements, advice on how the item fits, or what to match an item with to create a perfect outfit) simply send us an email and we will reply within 3 days.

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